Faithwink Refund & Return Policy
At Faithwink, every box is prepared with prayer, purpose, and love. Your satisfaction means the world to us, and we want every order to bring joy and encouragement to your heart.
While each product is carefully inspected and packaged, we understand that sometimes things don’t go as planned. Here’s how we can help:
💝 Returns
Because every Faithwink box is custom-curated, prayed over, and often includes handmade or personal care items, we are unable to accept general returns once your order has been shipped.
However, if there’s an issue with your order — such as receiving the wrong item or a damaged product — please contact us right away, and we’ll make it right.
If eligible, we will gladly offer:
📧 Email: support@faithwink.com within 7 days of delivery.
Please include your order number and photos of the issue so we can assist you quickly.
🌸 Damaged or Incorrect Orders
We take great care to ensure your Faithwink box arrives beautifully and safely. If your order arrives damaged or incomplete:
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Contact us within 7 days of receiving your package.
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Include clear photos of the box, packaging, and items.
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We will replace or issue store credit for the affected item(s).
🚫 Non-Returnable Items
To protect the integrity of our products, the following items are non-returnable and non-refundable:
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Opened or used products (oils, candles, bath items, etc.)
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Personalized or custom gift boxes
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Digital downloads, e-books, and printable files
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Sale or clearance items
💫 Our Heart Promise
At Faithwink, every item is chosen and prayed over to bless your home and heart. We may not be able to accept every return, but we promise to handle each situation with grace, understanding, and integrity.
If something doesn’t meet your expectations, please reach out — we truly care about making it right for you.
Need assistance?
📧 support@faithwink.com
🕊 Monday–Friday, 9 AM–5 PM EST
